24 HOUR CUSTOMER SERVICE
We’re there for your customers when they need
you most – 24 hours a day 7 days a week.
OUTSOURCED CUSTOMER SERVICE
Call care all day is a customer focussed call centre and our passion for this plays a large role in our clients’ and our own, overall success. Every company needs a world-class customer service team to deal with the unexpected and when you outsource customer services with Impact, you get just that. We continuously invest in our agents and their training to ensure they know as much about your products or services as you do. We strive to resolve queries on a first call basis and are not afraid to be measured. This enables customers to conclude a call with us happy and satisfied with your service. We’re here to help companies grow, improve customer loyalty and with that help you succeed in all aspects of your business goals.
As a business call centre we are able to provide our partners with valuable insights to help build better customer experiences.
Inbound & Outbound Contact Centre
Outsourcing Customer Service
Our outsourced customer service solutions can be inbound and outbound calling services, depending on your company requirements.
Consumers have said that calling a business is the most effective method of communication for a quick response. It is also very important for them to be able to interact with a salesperson who demonstrates empathy and is available when they need them. Our sales teams are trained to create positive, emotional experiences by building connections that help drive customer loyalty. We’re there for your customers when they need you most.
Our outbound sales ethos has always been to use direct consumer contact only in situations where the customer has asked for it. If you need outbound for business to business sales, a product recall, continuity programme, to call prospects who have requested contact or to gather re-orders for consumable products, we’re here and ready to talk to you. Our outbound call center can advise and work with you to ensure that you stay on the right side of the new GDPR rules. drive customer
Outsource Customer Service Solutions
Delivery & Tracking
Customers often have questions about their orders, such as where is my parcel, I forgot to update my new address or having the wrong items arrive.
Many questions can arise after a sale has been made. We can successfully resolve queries, give further product support and input the data into your customer management systems.
Looking to find ways to improve your customer experiences? We are able to call customers on your behalf and pass on valuable insights to help you gain customer loyalty & boost revenue.
Warranties & Claims
Whether a customer is looking to return, exchange, cancel or get a warranty repair on an item, it is vital to make that process as smooth as possible. We’ll work with you to streamline this and ensure the best possible customer experience.
Frequently Asked Question
Can’t find what your looking for? Still have questions about outsourcing with us? We understand that choosing the right partner is a big decision that takes time and consideration. Whatever the question, please send us an email and we will respond as soon as possible.
We are PCI DSS Level 1 compliant which ensures that our payment processing service is amongst the most secure for “over the phone” card chargings. We are audited every year by a external qualified security assessor to ensure the safety of your customers’ data.
Every project solution we create for our partners is bespoke and built around their needs. The best thing to do is to contact us with a description of your requirements and with that we can set up a proposal based on your company needs. Our systems allow us to know exactly what our agents are doing all the time, and this ensures that you are only charged for the time we spend working for you.
With full in-house IT services, if it’s possible to integrate with your systems, then we can do it.
You can trust us to look after your needs – our project management team will ensure that we have all points covered before we start to communicate with your valuable customers, and once we are up and running, you’ll be able to concentrate on running your business.
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We create positive, emotional experiences that help drive customer loyalty. Need more? We offer a wide range of diverse solutions depending on your company’s requirements.