24 HOUR SALES CALL CENTRE

Outsourced Telesales Company

We’re there for your customers when they need you most – 24 hours a day 7 days a week.

OUTSOURCING SALES CALLS TO OUR CONTACT CENTRE

Call care all day is a customer focussed contact centre and our passion for excellence plays a massive role in the overall success of our clients. We continually re-invest in agent training so that our staff know about your products or services as well as you do – which is essential in supporting your customers with their purchase. We’re driven by and strive to exceed sales targets and are not afraid to be measured. Our business solutions are here to help your company grow, improve customer loyalty and with that help you succeed in all aspects of your business goals.

We are a customer centric call centre, helping companies grow by building effective relationships and improving the customer experience.

OUTSOURCING SERVICES

Inbound & Outbound Telesales Services

Inbound Sales

Consumers have said that calling a business is the most effective method of communication for a quick response. It is also very important for them to be able to interact with a salesperson who demonstrates empathy and is available when they need them. Our sales teams are trained to create positive, emotional experiences by building connections that help drive customer loyalty. We’re there for your customers when they need you most. 

Outbound Sales

Our outbound sales ethos has always been to use direct consumer contact only in situations where the customer has asked for it. If you need outbound for business to business sales, a product recall, continuity programme, to call prospects who have requested contact or to gather re-orders for consumable products, we’re here and ready to talk to you. Our outbound call center can advise and work with you to ensure that you stay on the right side of the new GDPR rules. drive customer 

OUTSOURCING SERVICES

Outsourced Telesales & Order Taking Services

Boost Revenue

When customers call to place an order we will always look to increase your average order value by offering other products or services. We’re experienced professionals in up-selling and cross selling.

  • Promotions to Increase Sales
  • Bundles, Up Sells & Cross Sales
  • Increase Average Order Value

Media Response Sales

Whatever source of media, promotions or advertising you do we are able to track calls with media codes to see what media sources they are coming from and turn those calls into closed sales.

  • Print & Digital Media
  • Television & DRTV
  • Track ROI & Media Conversions

Maximise Conversions

Many questions arise before a sale can be made. We can successfully resolve all queries by giving in-depth information, show value of product, reinforce benefits and guide customers to a closed sale.

  • Questions & Information Clarification
  • Reinforce Benefits & Value of Product
  • Conversions & Sales Funnel

Campaigns

Working on a call campaign to gather valuable information about customers?  We can effectively build your customer relationships and report the insights back to you.

  • Validate Consent & Data Clensing (GDPR)
  • Product Launches, Recalls & Win-backs
  • Surveys & Voice of Customer (VoC)

Continuity Programmes

Continuity plans may offer an introductory “trial period” to let potential consumers check out the merchandise or service and decide whether to join the plan.

  • Trial Periods, Retainers & Subscriptions
  • VIP & Loyalty Programs
  • Clubs, Memberships & Repeat Orders

Bookings & Reservations

We are professionals in securing bookings, reservations, appointments, enrolments, registrations or consultations. Our agents can successfully log details into your systems.

  • Bookings & Reservations
  • Enrolments & Registrations
  • Consultations & Appointments

Our target driven sales attitude aims for a sale on every call, to exceed expectations and deliver excellence.

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CUSTOMER SATISFACTION

In the “review driven” era, it is vital for brands to make sure their customer journeys are perfect, as it is very easy for a dissatisfied customer to damage your precious reputation. We will help you provide great service, and become integral to the process of building customer loyalty and satisfaction.

About Us

We create positive, emotional experiences that help drive customer loyalty. Need more? We offer a wide range of diverse solutions depending on your company’s requirements.

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